These Terms and Conditions (hereinafter referred to as “Terms”) are part of every agreement between Users (CLIENTS) with the arrangement of transportation service by DIAMOND CHARNEA.

Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply.  Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account.  DIAMOND CHARNEA TRANSPORTATION accepts VISA, MasterCard and American Express credit cards.  Credit card authorization forms must be completed and signed prior to confirmation of services. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes.  Checks may be required to be received in advance in order to clear prior to date(s) services are rendered.  Cash payments may also need to be paid in advance. Chauffeurs do not carry change.  New and one-time clients may be required to present their card for swiping.  Additional ID verification may also be necessary.  It is the User’s responsibility to ensure that all information that they, or someone else on their behalf, have provided to DIAMOND CHARNEA TRANSPORTATION is complete and accurate. Using automated methods for registration is prohibited.

 E-MAIL COMMUNICATION

Generally we accept new reservations, changes and cancellations by e- DiamondCharneaTransportation@gmail.com with adequate notice.  Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays.  If your needs require attention in less than eight hours, please call our office at 727-314-1311.

Many clients may be dealing direct with one of our staff members and e-mailing them individually.  Staff members only have access to their e-mail during their shift schedule.  Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s individual e-mail around the clock.  So for shorter notice requests, always send those requests to DiamondCharneaTransportation@gmail.com, not individual e-mail addresses.  If that individual staff member is not in the office, your request may not be handled promptly. If you get an “Out of Office” message sent from an individual staff e-mail address, please contact our office by phone 727-314-1311 or e-mail DiamondCharneaTransportation@gmail.com right away for your request to be processed.

We cannot guarantee cancellations, changes or new reservations unless sent to DiamondCharneaTransportation@gmail.com with adequate notice.

You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.

NOTE: Our main number 727-314-1311 is text-enabled. You may reach out to us by text if more convenient. Always be sure we confirm receipt of your message and update your confirmation or cancellation via email.

TRANSFERS, HOURLY BOOKINGS, AND SERVICE CHANGES

Users can choose between one-way transfers and or hourly transfer. Changes to the ride request such as additional stops, destination changes etc. during transfer by clients may result in additional charges.

Hourly transfers start at the confirmed pick-up time on the booking confirmation. Hourly transfers must also start and end within the same geographical area.

AIRPORT TRANSFERS

DIAMOND CHARNEA TRANSPORTATION provides a flat rate for most domestic commercial airport pickups and drop-offs to or from. The area and involving most major airports and metropolitan areas across the US.  The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding fifteen (15) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to DIAMOND CHARNEA TRANSPORTATION by FAA data and/or each respective airline’s automated system (Overland is not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted fifteen (15) minutes. Rates and terms may be different for private FBO’s, service involving international arrivals and service in commercial airports outside the U.S. 

POINT TO POINT TRANSFERS

DIAMOND CHARNEA TRANSPORTATION may provide point-to-point transfer rates for local pickups and drop offs within the immediate service area. Wait time beyond the fifteen (15) minute “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations, off hour and holiday fees may apply.

 HOURLY SERVICE

DIAMOND CHARNEA TRANSPORTATION provides an hourly rate for all other service based on a two (2) hour or more minimum charge. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged on a “garage-to-garage” basis and is made a part of the respective hourly minimums.

SPECIAL EVENTS & PEAK DEMAND RENTAL TIMES

Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, as well as additional notice for changes and cancellations. Nonrefundable prepayments may also be required.  Vehicles are in more limited supply for the higher demand and often times, supplemental vehicles are required to accommodate this demand.

VEHICLE CLASS AND MODEL, UPGRADE

A Client can choose from different vehicle classes.

The vehicle pictures shown on our website are only illustrative examples. These illustrative vehicle pictures do not entitle any client the right to a vehicle model and or class for the booked vehicle service. Vehicle Class and model differ from region to region. Subject to availability, vehicle upgrade is possible at no additional cost to the Client.

 ARRIVAL

Diamond Charnea Transportation and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, weather conditions and changing flight schedules are often times beyond the reasonable control of the company and the chauffeur.  No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.

RIDE TRANSFER, CHILDREN, SAFETY, LUGGAGE AND ANIMALS

The price shown on confirmation includes the number of pieces of luggage specified on reservation. Excess luggage, very heavy luggage, or the transportation of animals not stated as an additional comment during reservation could result to extra fees and surcharges.

DIAMOND CHARNEA TRANSPORTATIONreserves the right to refuse the transfer of luggage and/or animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transfer container.

To ensure the safety of children and toddlers, Clients are required to request car and booster seats at the time of reservation in the additional and special noted section.

The number of passengers and pieces of luggage specified for a vehicle is an estimation based on factors such as size and weight of guest and luggage and thus, not binding. DIAMOND CHARNEA TRANSPORTATION and its partners can refuse the carriage of guests or luggage if they believe they compromise the space and safety conditions of the vehicle. Payments for service is still due even if transfer is not provided under the conditions stated.

 DELAYS, CANCELLATIONS, HOURLY, ONE-WAY TRANSFERS, CHANGES AND NO-SHOWS

Delays due to acts of nature (thunderstorms, tornado, etc.) as well as human conditions (strikes, human errors) will be accommodated up to three hours from the agreed-upon time of pick up after which ride will be cancelled and or considered a no show. Situations like these will result in 50% charge being applied to client’s card on file to compensate chauffeur.

For one-way transfers, cancellation is free of charge up to one hour before the agreed pickup time. Hourly transfer cancellations are free of charge up to 24 hours before the agreed pickup time. Any deviations from these will result in full charges being applied to client’s credit card on file. Cancellations can only be done by using the cancel feature in our App or Website.

No shows for transfers are when a client is not available for pickup at the agreed-upon designated location and the allowable wait time is exhausted. Full charges are applied to client’s card on file for no shows. No shows without cancellation attracts full charges to client’s card on file.

An existing booking becomes a new booking when changes are made to it and thus, making our terms and conditions applicable.

BEHAVIOR IN THE VEHICLE

During the entirety of one way and hourly transfers, all clients must follow the rules and regulations which apply to the relevant Road Traffic Act, within that specific geographical area especially the seatbelt regulations. Any instructions given by the chauffeur must be adhered to. It is the responsibility of the chauffeur to ensure a safe ride. It is therefore prohibited for clients to open the doors whilst vehicles are in motion, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle.

Smoking is strictly prohibited in all our vehicles. Eating can be allowed to some extent and with prior agreement and arrangement with the chauffeur. If the clients ignore this, they are liable to pay not only the cost for the cleaning of the vehicle but also compensate for the loss of business due to the downtime of the vehicle.

Any unacceptable behavior from clients during transfer will result in the transfer been discontinued and full charges applied to client card on file.

COMPENSATION AND PAYMENT

The compensation claim of DIAMOND CHARNEA TRANSPORTATION is specified in the Reservation Confirmation. Compensation is determined by the chosen vehicle class, the distance, how far in advance the ride is booked, as well as the pickup time and possibly the location. Also, additional requested services such as multilingual chauffeur, individual vehicle labeling, additional stops, bulky luggage, car seats for children, etc. may cause the price to increase. 

CHAUFFEUR TIP POLICY

It is customary to pay a tip to the chauffeur for services rendered.  As a convenience to our clients, a recommended 20% tip that is paid 100% to the chauffeur is added to your charges, unless your corporate agreement states differently.  Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service. You may increase, decrease or eliminate the tip entirely. Please let us know if you choose to pay tip in a different manner. If you are approving an additional tip being added to the bill, please confirm promptly via e-mail to  DiamondCharneaTransportation@gmail.com referencing your reservation number, or just give us a call to adjust billing.  Chauffeurs understand that all tips must be earned by providing outstanding service to our clients and their guests, and that the actual amount received is always up to the client.

RIDE CHANGES

Passenger requested stops on route during a point-to-point reservation will be charged $20.00 per stop for maximum of 15 minutes, and charges will revert to DIAMOND CHARNEA TRANSPORTATION hourly rate after 15 minutes.

Any changes made to hourly booking such as additional hours after the agreed-upon time will be billed at the current DIAMOND CHARNEA TRANSPORTATION hourly charges.

All hourly transfers will be conducted within a 50-mile radius (80km). Any additional miles after the allowable mileage will incur a surcharge of $4.00 per mile.

If the distance or number of hours are less than originally booked, the price remains unaffected.

WAITING TIMES FOR TRANSFER SERVICES

One hour of free waiting time given on all Airport pickups from the official posted arrival time. Additional waiting time will be calculated in increments of 15 minutes at the vehicle's hourly rate. 20% gratuity, tolls and parking are additional.

For all other reservations 15 minutes of free wait time is given. Any additional wait time will be charged in 15-minute increments based on the hourly rate for that vehicle.

ADDITIONAL CHARGES

WAIT TIME (AIRPORT & POINT-TO-POINT TRANSFERS)

For airport and Amtrak arrivals, Tampa offers a 30-minute grace period from the updated arrival time.  Thereafter, wait time will be charged at $15 for each additional 10 minute period.

For all other transfers, a 10-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10 minute period.

Wait time past 30 minutes will revert the trip to hourly minimum pricing.

STOPS (AIRPORT & POINT-TO-POINT TRANSFERS)

Extra stops, including extra airline stops are charged a minimum $15 per “en-route” stop and include a maximum 10-minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter hour increments. Stops that are “out of route” are a minimum $25 added to the base rate. Multiple stops, depending on routing could result in ride reverting to an hourly charter.

ADMIN/LICENSING FEE – SURFACE TRANSPORTATION CHARGE

A minimum 10% Administrative Fee (formerly known as Surface Transportation Charge (STC) for miscellaneous licensing, insurance and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.

 OTHER CHARGES

Other charges include reimbursement for tolls, bridges, parking and airport, licensing and event fees, WiFi and client requested incidentals and amenities.

MEET & GREET SERVICES

Unless otherwise agreed to in writing, meet & greet services are charged at $55 per hour with a 4 hour minimum.  The charge for an individual airport meets & greet at Tampa Airport is a $65 minimum. Parking fees are additional. Meet & Greet services in other cities will vary by location. 

HOLIDAY & OFF-HOUR SURCHARGE

(Charges vary in markets outside of Tampa Bay Area)A $20 surcharge added to the base fare on transfers, will be charged to your bill during the hours of 10:30pm and – 5:30am. Extended flight delays may also result in additional wait time fees. A $25 holiday fee will be added to the base fare on transfers occurring on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve after 3:00pm, Christmas Day, New Year’s Eve after 4:00pm and New Year’s Day.Premium hourly rates and minimums may also apply on these holidays and during these off-hours times, as well as during other premium events and dates

 STAFF ACCOMMODATIONS

On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, lodging and meals should be arranged and provided for by the client. A per diem may be applied in addition to lodging expense.

Rates, fees, surcharges and terms are subject to change without notice.

NO UNAUTHORIZED USE OF THIS SITE OR ITS CONTENT IS ALLOWED WITHOUT WRITTEN CONSENT FROM DIAMOND CHARNEA TRANSPORTATION. ALL CONTENT AND IMAGES COPYRIGHT © 2022. DIAMOND CHARNEA TRANSPORTATION. ALL RIGHTS RESERVED.